Grievance redressal

Who to contact, what they must do, and by when — as required by the Consumer Protection (E-Commerce) Rules 2020.

Last updated 14 Sept 2026

Engineering draft. This page states what the system actually does, which is the part we can be certain of. The wording still needs review by counsel before launch.

Grievance officer

Grievance Officer, UrjaPod Energy Pvt Ltd

UrjaPod Energy Pvt Ltd, 403 Aniket Complex, C.G. Road, Navrangpura, Ahmedabad 380009, Gujarat, India

Email: grievance@urjapod.com · Phone: +91 79 4000 0001

What we commit to

Every complaint is acknowledged within 48 hours with a ticket number, and resolved within 30 days of receipt.

If we cannot resolve it in that window we will tell you why, in writing, and give you a date.

Escalation

If you are not satisfied, you may approach the National Consumer Helpline on 1915 or the consumer commission with jurisdiction over your address. Nothing in our terms limits that right.

Seller details

Legal name: UrjaPod Energy Pvt Ltd

Registered address: 403 Aniket Complex, C.G. Road, Navrangpura, Ahmedabad 380009, Gujarat, India

GSTIN: 24AADCU8553E1ZB · CIN: U27900GJ2023PTC000000

Country of origin is declared on every product page.