Returns, cancellations and refunds
What can be returned, what cannot, and how long a refund takes. Written plainly because a battery is not a shirt.
Last updated 14 Sept 2026
Before dispatch
Cancel any order before dispatch for a full refund of everything paid, including freight. Email the order number to support@urjapod.com and we will confirm within one working day.
On a configured or built-to-order system (Tier B and Tier C), once cell procurement has started against your advance we deduct the committed cost of cells already allocated to your build. We tell you the moment that point is passed; it is never a surprise.
After delivery
A pack that arrives damaged, that does not match its build sheet, or that fails commissioning is replaced or refunded in full, including return freight. Report it within 7 days of delivery.
A pack that has been installed, charged and commissioned cannot be returned for a change of mind. It is a dangerous-goods consignment whose state of health depends on how it has been treated, and we cannot resell it as new. This is why the site survey and the configurator exist: to get the sizing right before anything ships.
Refund timing
Gateway payments are refunded to the original instrument, typically within 5 to 7 working days of approval. Bank transfers are refunded by NEFT or RTGS to the remitting account only.
GST already paid to the government on a cancelled invoice is refunded through a credit note against that invoice, which will appear in your GSTR-2B for the period in which we issue it.